Case study · AI in operations
A bike manufacturer leaves NetSuite and hands the busywork to AI agents
what changed
- Planned the move off NetSuite and migrated inventory, bills of materials, orders and purchase orders to Katana MRP and QuickBooks Online, saving thousands of dollars a month
- Built bill-of-materials tools for bikes with many build options
- AI agents handle daily order processing, turn supplier PDFs into purchase orders and receipts, and reconcile B2B orders across supplier systems
- Rebuilt spotbikes.com on Shopify with a bike customizer, replacing paid apps
- Turned a suspension setup spreadsheet into a web and mobile app for riders
how the AI stays safe
Every system the agents touch goes through a typed client I built, which handles retries and rate limits for them. Each write has two steps: the agent previews the change, and it's applied only after a check.
The Katana client and MCP server are open source.